Delivery terms

Definitions:

Company:"Indicum" LLC
Address: V. Hambardzumyan 2/58, Yerevan, Armenia

Business address: Moskovyan str. 8, Abovyan 10, Yerevan, Armenia

Customer:
Any person who registers on the Company's website or submits an application for quick food order registration.

Website,
Website of the company: academia.am

Order:
Customer's request for food delivery through the Website, phone application or phone call.

Shipper:
A person providing delivery services to a customer.

Terms:
The rules for using the website, the phone application, registering an order, as well as the personal data protection policy applied on the website.

In order to ensure the fulfillment of the Order registered on the academy.am platform, as well as to contact the Customers, depending on the method of Order registration, the company collects the following personal data:

In case of registering an Order by phone call:

Customer's name and/or surname,
● Customer's phone number,
● The address where the Order should be delivered,
In case of quick Order registration through the website or application:

Customer's phone number,
● The address where the Order should be delivered,
● Client's IP address,
● Payment method information if payment is made online.
In case of registration on the website.

Customer's name and/or surname,
● Customer's phone number, e-mail address,
● Customer's address,
● Client's IP address,
● Information about the payment method, if the payment method is attached to the user's account or the payment is made online when placing the Order.
1.2 The customer's personal data is collected by the following means:

When the Customer registers an Order,
● opens a user account on the website / fills out an application to register on the website/,
● When the Client directly visits the Company's website (in this case, the information is stored in the "Cookies" section).

In case of actually completing the above applications or providing the data by phone call, it is considered that the Customer has given his consent to process his personal data. The consent given by the client is the legal basis by virtue of which the Company processes the latter's data. Personal data is available to the Company from the moment when the Customer fills out the applications until the moment of termination of the subscription.
Customer data is stored in a database that is updated each time new information is received. Immediately after the request for termination of subscription is sent by the Client, the latter's personal data will be stored in the list of terminated subscribers for a period of 2 /two/ years.
Receiving data from IP addresses and storing them in the "Cookies" section starts automatically when the Client visits the Website.
1.3 The customer's personal data is collected for the following purposes:

To contact the Customer regarding the delivery of the Order and/or the services provided;
● To organize advertising campaigns,
● To ensure the quality of service that meets customer requirements,
● In order to improve the quality of service, as well as to improve the Website.

In addition to the above, the Customer's personal data may be processed to personalize the marketing messages sent. For this purpose, the Company sends relevant marketing messages (including by e-mail, postal mail, telephone, brochures, SMS or online advertising. Online advertising may be displayed on the Website, as well as in online media.
In order not to receive such information, the Client must inform the Company about their refusal by calling 060504504 or sending an e-mail to info@academia.am or a postal letter to Mosokvyan str. Address: 8, Yerevan, Armenia.
1.4 Transfer of personal data to third parties.

The Company does not sell or transfer the Client's personal data to other persons. The Company provides the Customer's address and telephone number to the Shipper to contact the Customer when the Order is delivered. It should be taken into account that the latter undertake to keep the Customer's data confidential and use it only for the purpose of fulfilling the Order.
Exceptions are the cases defined by RA legislation, as well as the parties who are directly involved in any process under the Terms, for example, banks, accounting companies, legal service companies, etc. The latter are not a third party, provided that they undertake to comply with these rules for processing personal data and maintain their confidentiality, like the Company's employees. The persons mentioned in this point are obliged to delete the Client's data after fulfilling the purpose of transferring the Client's personal data to them. However, non-personal information about the Client may be provided to other persons for marketing, advertising or other purposes.

1.5 Customer rights related to personal data processing.

The Customer has the right to view and edit the personal data collected by the Company. To do this, the latter can contact the Company via the phone number or e-mail specified in the Terms.
After receiving the letter or call, as soon as possible, but not later than within 10 /ten/ days, the Company provides the Client with the personal data processed by it. In the event that they contain inaccurate information, the Client has the right to request that they be corrected/edited within 5 /five/ working days.
The Customer also has the right to request the Company to delete the processed personal data if the reasons for processing the personal data and the purposes for which the personal data were initially collected have been exhausted.
The customer can request to stop the processing of his personal data at any time. In this regard, it should be taken into account that stopping the processing of personal data may lead to the suspension of certain actions, or the impossibility of using the services offered by the Website in general. After the subscription is terminated, Customer data may be retained for an additional 1 year.

1.6 Data storage.

In order to keep the customer's personal data more secure, the current v6 address is transferred: v4 34.76.150.65

to the company's server and stored there.

2. General conditions of sale and delivery
2.1 Legal relations arising between the Customer and the parties involved in the execution of the Order

As soon as the Company receives an Order, it immediately forwards it to its respective department. If for any reason the delivery cannot be arranged, the Company shall notify the Customer as soon as possible.
After forwarding the order to its respective department, the Company contacts the respective Shipper by providing the Customer's details to arrange its delivery.
According to the terms, legal relations related to delivery arise directly between the Customer and the Company, so the Shipper is paid by the Company for the fulfillment of the Order.
The Company is responsible for the quality, freshness, and other qualitative features of the Order. Furthermore, the Company shall be liable in case of delay of the Order or non-fulfilment of the Order by the Shipper.

In any case, the Company has the right not to provide the services provided by it to certain persons, without any additional explanation.

2.2 Online Payment

After making an online payment when registering an Order on the Website, the Company immediately transfers the Order to its respective department. Payment is refundable only if the relevant department of the Company reports that it is unable to complete the Order.
In case of any problem related to online payment, the Customer can contact the Company by calling 060504504 or sending an e-mail to info@academia.am.
The Company is not responsible for delays, cancellations or other payment problems of the Client.

2.3 Refund of the amount already paid

Partial and full refund of the amount paid online with bank cards is made within 5 working days. Refunds for orders paid online with Idram are made within 3 working days.
Differences in money resulting from the cancellation of orders paid online or changes in their value are subject to refund to the customer in the manner in which the payment was made. Cash refunds for orders paid online are not allowed. Refunds for money paid in cash can only be made in cash.

2.4 Appeal
Complaints can be submitted by the customer either verbally by calling 060504504, or in writing by sending an email to info@academia.am or to the Company's address.

2.5 Emails and Unsolicited Emails (Spam)

If the Customer is registered on the Website, he will receive regular emails from the company. The customer can opt out of receiving these emails by clicking the "Unsubscribe" button, which is located in the received email, after which the latter will no longer receive emails from the Company. In that case, the only email the Customer will receive from the Company will be the Order Confirmation email.

2.6 Order Value

Although updates on the Website are made daily, depending on the price list of dishes offered on that day, there may be periodic price changes on the Website, as well as removal of some dishes offered on the Website from the Website.
The Company is not responsible for additional payment obligations incurred by the Client as a result of the above-mentioned actions, as well as in case of any other complaint by the Client.

2.8 Copyright Protection

All information on the Website including, but not limited to, the Website design, videos, texts, graphics, logos, software, are owned by the Company by copyright, or the Company has an appropriate license or other legal basis to use them. The above-mentioned intellectual property objects are protected in accordance with the RA legislation.

3. Other provisions
The company is not responsible for technical malfunctions of the website.
The Armenian version of the Terms takes precedence over the versions in other languages. RA legislation is applicable to legal relations arising between the parties.
The settlement of disputes between the parties is subject to the court of general jurisdiction of the city of Yerevan.
The Terms may be updated at any time by posting them on the Site. Subsequent use of the Website by the Customer after the updated version is published is deemed to be the Customer's agreement to the modified version of the Terms.

The Terms may be updated at any time by posting them on the Site. The customer receives an appropriate notification regarding changes to the terms.
Subsequent use of the Website by the Customer after receiving the notification regarding the modification of the Terms shall be considered as the Customer's agreement to the amended version of the Terms. In any case, the Client has the right to refuse the services provided by the Website at any time and to request the deletion of his personal data from the Company's server system.